The Good, Bad & Ugly: 360 Reviews

The Good, Bad & Ugly: 360 Reviews

We often think of 360 Reviews as a method of improving the performance of an individual employee. But to really be effective as a leader, you need to collect honest, direct and usable feedback about your own performance, too.

In this Flash Cast, we’re covering 8 Best Practices for implementing a true 360 Review process that will provide data to help your team and organization flourish. It’s time to get vulnerable and discuss the good, the bad and the ugly.

Episode Resources

360 Review Best Practices + Episode Time-Stamps

Collecting honest, direct and usable feedback is critical to the growth of your organization. To help you implement a solid 360 Review process, use these 8 Best Practices, which are time-stamped to help you jump to each point in the Flash Cast episode.

1. Have a roadmap for honesty. Set the stage for caring, tactful, transparent conversation by thinking about things they should stop, start, continue, do more of and do less of. [time: 1:30]
2. Provide guardrails. Be specific and up-front about the types of things you want to discuss, so participants feel comfortable and know what to expect. [time: 3:15]
3. Incorporate goals into the discussion. Did the team meet them? Why or why not? What could you have done better, as a leader, to support the goals? [time: 4:45]
4. Respect confidentiality but socialize the outcomes. Make sure the team knows that what’s said in the review, stays in the review. Only the process changes or outcomes resulting from the feedback get shared with the larger team. [time: 5:30]
5. Be human. Don’t ignore factors beyond the workplace that impact their performance and point of view. Like holistic medicine, consider the whole person.
6. Get vulnerable about your own performance. Include 5-7 questions about how you’re doing as a leader. When did you really show up for the team; when did you frustrate them? [time: 9:13]
7. Commit to using the feedback. Don’t go to the trouble of collecting honest input without a plan to implement change. [time: 10:50]
8. Communicate themes and action. Sit down with the entire team to discuss the high points of what you learned and what you’re going to do about it. Then, continue the momentum throughout the year by revisiting the plan regularly. [time: 11:60]